| Support Services* | Essential Support* | Basic Support* |
| Telephone Access to Support Engineers | 24x7x365 | 8 a.m. - 6 p.m. Business hours |
| Severity One Initial Response Time Goals | 30 minutes | 1 hour |
| Downloadable software upgrades, updates, and patches |  |
|
| Designated Callers | 6 per Product Title | 2 per Product Title |