Customer Service

Order Information

• What is my order status?

• When will my credit card be charged?

• I need a copy of my invoice.

• I forgot my password.

Shipping Information

• Has my order shipped?

• How do I get my tracking number?

• I live outside the US. Will I have to pay customs fees?

• When will my backorder ship?

• Can I change my shipping address?

• Can I change my shipment method?

Download Information

• How do I re-download software that I have purchased?

• Have download instructions emailed to you.

• How do I download?

• What if the download stops before it is complete?

• I've finished downloading, where do I find it?

Technical Support

• How do I get technical support for my product?

Returns and Cancellations

• What is your refund policy?

Security

• What is the Digital River Secure & Virus Free Protection?

Still need help?

• Contact Customer Service