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- Who is Digital River?
- I don’t recognize a charge from you on my credit card.
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
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- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- What do I do if I forgot my order password?
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Quick Order Look Up
- How do I download my purchase?
- Is downloading the same as installing?
- What if the download stops before it completes?
- I finished downloading my purchase. Where was the file saved?
- How can I re-download software that I have purchased?
- How do I get my serial number or activation code?
- What do I do if my serial number or activation code is not working?
Returns and Cancellations
Privacy and Security
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