Order Information
- I would like to order by telephone.
- The Autodesk Online Store is guaranteed secure and virus free. When you shop online with us, you can shop with confidence knowing that you are totally protected. However, if you would like to order by telephone you can contact us at 001 800 2688 1130.
- What payment methods do you accept?
- We accept Visa, MasterCard, American Express, PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
- Can I order without a credit card?
- In addition to credit card, we accept Pay Pal.
- When will my credit card be charged?
- Your credit card will be charged the day after your purchase has been placed.
- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc.". Digital River Inc. is our online store partner.
- Do I have to pay sales tax?
- 7% GST is charged for customers purchasing downloads in Singapore.
- What name and address should I enter in the billing information screen?
- For credit card verification, you must enter your name and address exactly as it appears on your credit cardstatement.
- Should I put spaces or dashes in the Credit Card number?
- No. Your card number should be entered in as a continuous string of numbers.
- Why are you not accepting my credit card?
- There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service . Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
- How do I start a new order?
- You can start a new order simply by clicking the following link.
- I did not receive a confirmation e-mail.
- Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mailfolders.
ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may putyour email into the a bulk or junk mail folder. Please make sure @digitalriver.com is on your "approvedsender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls thatblock your email completely without your knowledge. We often do not even receive notice of such a block.The only solution to this problem is for you to be aware what triggers your ISPs blockage and make surethey understand you want to receive our email.Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you checkthe settings. The "defaults" are often much more restrictive than you might wish. Please see our verygeneral suggestions to get started.Checking for Lost Mail
AOL Users:
Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages to get through.To avoid accidentally filtering our future messages:- Click Mail in the toolbar at the top of your AOL window
- Select Block Unwanted Mail
- Click Custom Sender List
- Select Allow only the senders and domains listed below
- Enter this domain @digitalriver.com
- Click Save
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click"Not Junk." This will help future messages to get through. To avoid accidentally filtering our futuremessages:- Click Mail, then Options (next to the Help link)
- Click Junk email Protection
- Click Safe List
- Enter this domain: @digitalriver.com
- Click Add
Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click"Not Spam." This will help future messages to get through.Gmail Users:
Outlook 2003 Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "NotSpam." This will help future messages to get through.- Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
- Select Safe Senders, then Add.
- Type @digitalriver.com and click OK.
- Type and click OK.
- Click OK.
